Service Delivery Policy
Last updated: January 2025
Instant Digital Delivery
PromptGuard is a cloud-based service delivered instantly upon subscription activation. No physical shipping is required as all our services are accessed digitally through:
- API endpoints accessible immediately after account creation
- Web-based dashboard for configuration and monitoring
- SDK libraries downloadable from package managers
- Documentation and integration guides available online
Service Activation Timeline
Your PromptGuard service will be activated according to the following timeline:
- Free Trial: Immediate activation upon sign-up
- Starter/Pro Plans: Activated within 5 minutes of payment confirmation
- Enterprise Plans: Custom onboarding within 1-2 business days
- API Keys: Generated instantly upon subscription activation
Integration Support Delivery
We provide various levels of integration support based on your plan:
- Documentation: Available immediately via our docs portal
- Email Support: Response within 24-48 hours
- Priority Support: Response within 4 hours (Pro plans)
- Dedicated Support: Available during business hours (Enterprise)
- Integration Assistance: Scheduled within 2-3 business days
SDK and Library Availability
Our SDKs and integration libraries are available through standard package managers:
- Node.js/TypeScript: npm, yarn, pnpm
- Python: PyPI (pip install promptguard)
- Go: Go modules
- Java: Maven Central
- REST API: Direct HTTPS endpoints
Service Regions
PromptGuard services are available globally with data centers in:
- North America: US East, US West, Canada
- Europe: EU West (Ireland), EU Central (Frankfurt)
- Asia Pacific: Singapore, Sydney, Tokyo
- Custom Regions: Available for Enterprise customers
Your data is processed in the region closest to your application for optimal performance.
Onboarding Process
After subscribing to PromptGuard, you'll receive:
- Welcome email with quick-start guide
- API credentials and dashboard access
- Integration documentation and code samples
- Optional onboarding call (Pro and Enterprise plans)
- Access to our community Discord server
Updates and Maintenance
Service updates are delivered automatically:
- Security patches: Applied immediately without downtime
- Feature updates: Released bi-weekly with changelog notifications
- Major upgrades: Announced 30 days in advance
- API versioning: Backward compatibility maintained for 12 months
Contact Information
For questions about service delivery or activation, please contact us at support@promptguard.co or through our contact form.