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PRIVACY POLICY

Last Updated: 12/2025

This Privacy Policy explains how PromptGuard ("PromptGuard," "we," "us," or "our") collects, uses, shares, and safeguards personal information in connection with the use of our website (promptguard.co) and our software-as-a-service platform (collectively, the "Service"). By accessing or using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

PromptGuard reserves the right to update or modify this Privacy Policy at any time at our sole discretion. Your continued use of the Service constitutes acceptance of any changes.

Information We Collect

1.1 Information You Provide

We may collect personal information that you submit directly, including:

  • Registration and account details
  • Billing and payment information
  • Information provided in support requests or communications
  • Content, prompts, or data submitted through the Service

1.2 Automatically Collected Data

When you use the Service, we may automatically collect:

  • IP address, device information, browser details
  • Usage activity, feature interactions, logs
  • Cookies, analytics, and tracking identifiers

1.3 Third-Party Sources

We may receive personal or usage-related information from:

  • Payment processors
  • Authentication providers
  • Analytics and hosting partners
  • Fraud prevention and security services

How We Use Your Information

PromptGuard may use personal information for purposes including, but not limited to:

  • Operating, supporting, and improving the Service
  • Enforcing our Terms & Conditions
  • Detecting fraud, abuse, or security incidents
  • Managing billing, subscriptions, and account changes
  • Conducting analytics, performance monitoring, and product optimisation
  • Communicating administrative updates or service-related notices
  • Complying with legal obligations

We reserve the right to use aggregated, de-identified, or anonymised data for any lawful purpose.

Legal Bases (GDPR Where Applicable)

We rely on the following bases for processing:

  • Performance of a contract
  • Legitimate interests, including security, product efficiency, and customer management
  • Compliance with legal obligations
  • Consent, where explicitly required

Sharing and Disclosure

We may disclose information to:

  • Service providers supporting hosting, infrastructure, analytics, and billing
  • Legal authorities when required by law, subpoena, or government request
  • Professional advisors (e.g., lawyers, auditors)
  • Successors in the event of a merger, acquisition, or corporate transaction

PromptGuard is not responsible for the practices of third parties.

International Transfers

Your information may be transferred and processed outside your jurisdiction. We implement appropriate safeguards where required, including Standard Contractual Clauses (SCCs).

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal, regulatory, or operational requirements. PromptGuard reserves the right to retain anonymised or aggregated data indefinitely.

Your Rights

Where applicable under GDPR or CCPA, you may have rights with respect to your personal data. Requests may be subject to verification and legal exceptions. PromptGuard reserves the right to deny requests where legally permissible or where fulfilling the request would adversely affect system integrity, security, or operations.

Cookies and Tracking

We may use cookies and similar technologies for essential functionality, analytics, performance improvement, and security. You may manage your preferences through browser settings, but disabling cookies may limit the functionality of the Service.

Data Security

PromptGuard implements commercially reasonable technical, organisational, and administrative safeguards designed to protect personal data. However, no method of storage or transmission is completely secure, and PromptGuard does not guarantee absolute security. You acknowledge that you provide information and access the Service at your own risk, and PromptGuard shall not be liable for any unauthorised access, breach, or security incident except where required by applicable law.

Children's Information

The Service is not intended for individuals under 18. We do not knowingly collect data from such individuals. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may revise this Policy at any time. Updated versions will be posted on this page with a revised "Last Updated" date.

Contact Information

For privacy-related inquiries, please contact:

Email: info@promptguard.co
Website: promptguard.co